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Olena Burda-Lassen, Ph.D., is a Data Science and Research Manager at Five9. With a background in linguistics and extensive experience in the field of technology, Olena has held various roles in companies like TTEC Digital, Oracle, and Steele Compliance Solutions, Inc. Olena has also worked in sales and marketing, coordinating programs, and gaining experience in international trade. Olena holds a Ph.D. in Linguistics and has continued to pursue education in areas such as AI in healthcare, machine learning, and natural language processing.