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Jim Alexander possesses extensive experience in leadership roles across various technology and operations domains. Currently serving as Vice President of Project Management Office and Quality Engineering at Five9 since June 2018, Alexander has previously held senior positions at Aria Systems, where leadership was demonstrated in customer operations and technology. Other notable roles include Managing Partner at Alexander Property Services, VP of Customer and Order Management Products at Amdocs, and SVP at DST Innovis, showcasing expertise in software engineering and product management. Early career contributions as VP at BenefitPoint and Director at PeopleSoft established a strong foundation in customer operations and information systems. Alexander holds a Bachelor's degree in Mathematics from the University of California, Berkeley, and an MBA in Finance from California State University - East Bay.