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Haley Downer is an experienced professional with a diverse background in care planning, onboarding, and customer service across various industries. Currently serving as a Care Planner and Remote Onboarding Consultant at Five Good Friends since April 2021, Haley also held the position of Plan Manager at Leap in! from May 2020 to April 2021. Previous experience includes roles such as Business Development Officer at Asteron Life and Customer Service Consultant at Suncorp Group, where services included managing policies for multiple brands and handling complex banking inquiries. Additional roles range from Brokers Assistant at Lewis Insurance Services & Marine Insure to Claims Specialist at Vero, and Claims Consultant at Westpac General Insurance Limited, showcasing a strong foundation in claims management and customer support.