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Palwinder (Pal) Harika is a seasoned professional in IT operations and incident management, currently serving as the Director of Application Monitoring at Five Below since June 2023. Previously, Pal held the position of Senior Manager at Gap Inc., where responsibilities included leading the Global Incident Command Center (GICC) from May 2019 to June 2023, focusing on incident and problem management. Key roles prior to Gap Inc. include Technical Operations Manager at KAnand Corporation, Technical Manager and Consultant at Taos, and various positions at Verizon, where experience encompassed project management, tactical response management, and systems engineering. Pal's expertise encompasses ITIL standards, crisis management, and process documentation, with a consistent track record of exceeding performance targets.