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John Michael Yamsuan is an experienced IT professional with a strong background in service desk operations and cloud support. Currently serving as Service Desk Team Leader at Fitzrovia IT Limited since January 2021, John oversees critical issue resolutions, second line support, and manages various backup technologies and Microsoft 365 security requests. Previous roles include Cloud Support Engineer at Datacom, where John specialized in Microsoft 365 and Azure support, and extensive experience in technical support at multiple organizations, contributing to the deployment and troubleshooting of cloud services and ensuring high service delivery standards. John holds a degree in Nursing from World Citi Colleges and has advanced skills in cloud technologies, data management, and client relations.