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Melina Gronemann is a skilled professional in sales and customer service management, currently serving as the Portfolio Retention Manager at Verisure since August 2024, leading the Inbound Retention Department. With a strong background in fitness as a Dance and Fitness Instructor at Fitness World since 2013, Melina consistently achieves high member satisfaction ratings. Previous roles include Head of Sales & Customer Service at Alka Forsikring, where responsibilities included transforming the department and managing teams, and Sales Team Manager at YouSee, focusing on team development and performance improvement. Melina's experiences are further complemented by earlier positions, including Customer Care Consultant at Azets and HR Student Worker at Siemens Healthineers, showcasing expertise in organizational culture, coaching, and employee performance management. Melina holds a Master's degree in Human Resource Management and a Bachelor's degree in Intercultural Marketing Communication from Copenhagen Business School.