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Matthew Lieberman is a Customer Success Manager currently employed at Fitnescity since December 2023, with previous experience in a similar role at FitTrack from June 2021 to November 2023. At FitTrack, responsibilities included managing a team of customer service agents, analyzing user feedback, and collaborating with product teams for improvements. Prior to FitTrack, Matthew served as a Customer Service Manager at PRO-STEEL ERECTORS, where complex customer inquiries were managed, and service protocols were developed to enhance client satisfaction. Additional experience includes working in Product Operations, focusing on bug identification, documentation using Jira, and understanding product vision through customer engagement.