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Ed Rios is a seasoned professional with extensive experience in automotive service operations and customer experience management. Currently serving as Director of Technical, Parts, and Customer Experience Operations at Fisker Inc since July 2021, Ed Rios oversees global service network operation strategies and manages a team of 14. Previously, Ed Rios held the position of Head of Infiniti Aftersales for the East Region at INFINITI Motor Company, where focus was on enhancing dealership service strategies and customer satisfaction. Ed Rios also has a rich background at American Honda Motor Company, holding various roles that involved customer service and marketing initiatives. Ed Rios began a career in the automotive industry at Chrysler Dodge Jeep Ram, progressing through multiple positions. Ed Rios holds a B.S. in Industrial Technology from California State University, Los Angeles.