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Doug Alden is a seasoned professional with extensive experience in technical support and management roles. Currently serving as Vice President at FIS since 2006, Doug leads a global support organization, focusing on product support, process standardization, client satisfaction, and implementation of new tools. Prior experience includes serving as Director of Client Care for FIS's Community Core Solutions from 2012 to 2018, managing multiple call centers across the United States. Doug's earlier roles include technical positions at Carnival Corporation, Cleveland Public Theatre, SJK Beringer Group, Inc., and Bowling Green State University, demonstrating a diverse background in technology, performance support, and client engagement. Doug holds a degree from Bowling Green State University, completed in 1996.