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Kimberley Parker is an accomplished Senior Operations Manager with extensive experience in operational leadership within the healthcare sector. At Firstsource since January 2022, Kimberley develops strategic initiatives that enhance organizational performance. Prior experience at HMSA spanned over 25 years, during which Kimberley implemented successful training and development programs that significantly improved employee engagement and performance metrics across various departments. An expert in customer service, Kimberley has a strong background in coaching and mentoring, complemented by academic achievements including a Doctorate in Industrial-Organizational Psychology from the University of Phoenix.