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Abhinay Prasad is a seasoned professional with extensive experience in operations and service delivery across various industries. Currently serving as Client Partner and Vice President of Operations and Centre Head at Firstsource, Abhinay has demonstrated a strong track record in managing multiple engagements and improving operational efficiencies. Prior to this, Abhinay held the position of Director of Operations at Cognizant, overseeing service delivery in multiple locations and achieving significant operational improvements. Abhinay's career includes key roles at GE Capital, Tata Teleservices, Sony, and Ingram Micro, showcasing expertise in process improvement, customer centricity, and channel sales management. Abhinay holds a B.Tech in Electrical and Electronics Engineering from the National Institute of Technology Warangal.