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Shelly Look currently serves as the Salesforce Support Manager at FirstDay Foundation, a position held since September 2021, where responsibility includes managing a team that supports approximately 10,000 users across multiple Salesforce tenants. Prior to this role, Shelly Look worked as a Business Intelligence Analyst and Salesforce Admin, contributing to the Computer Information Systems Department. Previous experience includes serving as a Business Intelligence Analyst at BCFS Health & Human Services from September 2014 to September 2021. Shelly Look holds a degree from the University of Maine, obtained between 2010 and 2013.