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Toni Crouch has over 14 years of experience in the healthcare industry, currently serving as a Claims Analyst III at FirstCare Health Plans since January 2009, where responsibilities include researching and analyzing medical insurance claims for payment. Prior to this role, Toni worked as a Travel Counselor at America's Vacation Center from September 2007 to January 2009. Educational qualifications include a certification in Tourism and Travel Services Management obtained from IATA in 1992 and an Associate's degree in Business Administration and Management, General, completed in some college coursework between 1985 and 1987.