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Melissa Villa serves as an Operations Research Analyst at FirstCare since August 2009, where responsibilities include monitoring enrollment, benefit calculations, and claims to ensure accurate member eligibility and premium calculations. As a subject matter expert on Medicare enrollment and claims payment requirements, Melissa has contributed to creating and implementing critical reports, resulting in high ratings by CMS. Prior to this role, Melissa coordinated the Medicare Marketing Program, focusing on marketing materials aimed at Hispanic senior citizens in Texas, managing compliance with CMS regulations. Previous experience includes a position in banking at Bank of America from April 2008 to August 2009. Melissa holds a Bachelor of Arts in Journalism and Mass Communication from the University of Oklahoma.