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Darrell Jaggers leads First West Credit Union’s information technology department, operations team and digital transformation practice. A talented executive with 30 years of IT and financial services experience, Darrell has built a strong reputation of accelerating change through an innate understanding of technology and people. He has a track record of successful enterprise system conversions and technology implementations and is constantly looking for the next wave of technology enablement.

Darrell’s reputation as an IT leader and innovator has drawn significant interest from suppliers and the fintech community. This has enabled First West to rapidly build its technology and digital expertise and move to the forefront of digital transformation initiatives.

Darrell ensures his IT experience is used to drive member experience and ensure the security of the credit union’s systems and digital assets. He is passionate about enabling business transformation through technology by providing a comprehensive suite of IT services to First West’s brands and members.

Darrell brings board experience, serves as a leader on credit union system committees, is well known as a strong collaborator and solution facilitator in the industry, and has helped shape credit union information and payment systems across Canada.

Recognized as a member of Vancouver Island’s “Top Forty under Forty” in the financial services category, he has earned distinction among his peers and provides mentorship to many within and beyond the financial co-operative and technology industries.