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As National Experience Manager, Suzi Cowperthwaite refines the systems, technologies and processes that craft the First National Real Estate experience. With a multi-industry track record in small to medium enterprise, spanning more than 20 years, Suzi has advanced a myriad of businesses through her leadership of sales teams, development of marketing programmes, reformation of systems architecture, development of customer journeys. Her acuity and empathy for business model refinement – from a consumer perspective - underpins First National Real Estate’s commitment to facilitating Australia’s leading levels of consumer satisfaction. Her former experience as National Manager – Online Services at First National Real Estate, assures our continued leadership in real estate agency training, technology, and marketing services. Suzi is committed to the evolution of Australia’s leading real estate cooperative, and getting the job done.