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Jen is the Senior Vice President and Chief Strategy Officer at First Mutual Holding Co., the largest member-owned mutual holding company of its kind in Ohio, with affiliate banks including First Federal Lakewood and First Mutual Bank.

In this role, Jen provides strategic direction for the formulation, communication, execution and sustainability of enterprise-wide strategic initiatives that support strategic imperatives, vision, mission and goals. She drives organizational change by focusing on people, partners and innovation, and forging new working relationships and synergies across the enterprise to execute on critical initiatives that support enterprise and bank strategic imperatives.

Jen joined First Federal Lakewood in 2013 as Vice President of Marketing and has held positions of increasing leadership with the bank and holding company. Prior to joining First Federal Lakewood, Jen was principal and co-owner of Ardent Communications Group, a strategic communications firm specializing in marketing, communications and public relations. She has also served in marketing and communications roles at KeyBank and several commercial real estate firms in Cleveland and Chicago.

Jen received a bachelor’s degree in organizational communications from Ohio University. She is a member of Women for Economic Leadership and Development (WELD) and is graduate of the Graduate School of Banking Human Resources Management school. Jen is involved in several community organizations, including having served on the board for Lakewood Catholic Academy for six years and as co-founder of LakewoodAlive Light Up Lakewood event.