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Jocelyne Santos has a diverse range of experience in social media management and coordination. Jocelyne most recently worked at First Media US as a Social Media Manager, starting in July 2022. Prior to that, they were a Social Media Community Coordinator at the same company, starting in August 2021.

Before their time at First Media US, Jocelyne worked as a Social Media Coordinator at Black//Brown from June 2021 to January 2022. Jocelyne was responsible for creating and scheduling posts on various social media platforms, resulting in significant increases in reach, page visits, and followers.

Jocelyne also gained experience as a Social Media Associate at Sandlot Sports Entertainment from August 2020 to June 2021. In this role, they designed, edited, and uploaded content, while also managing daily community engagement. Jocelyne also wrote and edited copy for a parent blog.

In addition to their social media roles, Jocelyne worked as a Student Assistant to the Regional Dean of Admission at Franklin & Marshall College from August 2016 to May 2020. Jocelyne also interned as a Social Media Intern at Wise Entertainment in July and August 2019, and as a Data and Communications Intern at MOSTE: Motivating Our Students Through Experience in July and August 2017.

Jocelyne Santos attended Franklin & Marshall College from 2016 to 2020, where they earned a Bachelor's degree in Creative Writing & Spanish. Before that, they completed their high school education and obtained a High School Diploma at Vistamar School from 2012 to 2016. Jocelyne also pursued a COOP Apprenticeship in Digital Marketing, starting in 2022. Additionally, they have obtained several certifications including Apple Search Ads from Apple in November 2022, Gilman International Scholarship Alumni from the Benjamin A. Gilman International Scholarship Program in January 2021, Meta Certified Digital Marketing Associate from Meta in December 2022, and Google Analytics Certification, Google Analytics Individual Qualification, and Google Ads Search Certification from Google in October and September 2022 respectively.