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Felix Wong is an IT Desktop Support Analyst at FIRST Insurance Funding of Canada since November 2018, specializing in the setup and deployment of desktop and laptop computers, as well as problem diagnosis and resolution for hardware and software issues. Previously, Felix served as an IS Support Specialist at Ticketmaster, providing IT support for over 18,000 customers and staff while collaborating with network engineers and venue operations. Earlier experiences include a Web Analyst co-op at West Corporation, where website design and error analysis were key responsibilities, and various roles in customer service and management at establishments like Harveys Restaurant. Felix holds a Diploma in Computer Technology/Computer Systems Technology from George Brown College and has relevant experience in troubleshooting and inventory management from positions at Lantic Inc. and Noni Brands, along with foundational skills developed at Mondelēz International.