��������

Richard Smith is an experienced Program Manager currently leading software development and IT systems projects at First Group ZA since December 2023. Smith co-founded Knowledgesmiths in July 2018, providing virtual assistance and document management services for businesses and academia, and served as Founder and Principal Consultant at Knowledgesmith from 2015 to 2023, specializing in digitization, software product development, and organizational change management. Notable prior roles include Senior Project Manager at Nortal, Project Manager/Scrum Master at MagicOrange, and Project Lead at both Expleo Group and SQS Group, with extensive expertise in ERP implementations and lifecycle project management. An educational background in Information Science and various project management certifications, including PMP and Agile Hybrid Project Pro, further underpin Richard Smith's capabilities in leveraging knowledge resources and enhancing organizational performance.