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Michael Sargent has over six years of experience in the information technology support sector. Currently serving as a Technical Support Engineer at First Focus IT since December 2021, Michael previously held the position of Level 2 Support Engineer at Systima from March 2020 to December 2021. Prior to that role, Michael worked as an I.T Service Desk Engineer at Kiandra IT from October 2017 to March 2020, gaining a solid foundation in technical support and service desk operations throughout their career.