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Karl Richardson is an experienced technology leader currently serving as Chief Technology Officer and Head of Technology at First Focus, where responsibilities include driving organizational change, strategic planning of technology solutions, and developing a high-performing team through the Gazelles methodology. Richardson has a history of successful technical department restructuring, including the creation of the Service Desk and Engineering departments, and has established key vendor partnerships. Previous roles at Unisys include Network Command Centre 3rd Level Support Agent and Service Desk Agent Team Leader, showcasing a strong technical background and leadership in service delivery across various industry verticals. Additionally, Karl Richardson is a member of The CEO Institute, an executive membership organization for senior executives in Australia.