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Bruno Marcondes is an experienced IT professional currently serving as a Level 2 Support Technician at First Focus IT since June 2022, focusing on high-quality IT support for clients and stakeholders. Prior experience includes roles as Desktop Network Support at New Era Technology NZ, where Bruno provided first-level ICT support for educational end-user devices, and as Warehouse/Mechanic Manager at Lime, where responsibilities centered on managing repair teams and maintenance operations. Bruno's background also encompasses positions as a CNC Programmer at AGB Stone, Account Manager at TOKSTIL MOBILIÁRIO CORPORATIVO and PremieRpet, as well as various roles in inventory control and machine operation. Educational qualifications include a Level 4 certification in Information Technology from Manukau Institute of Technology and a Bachelor's degree in Veterinary Technology from FAJ - Faculdade de Jaguariúna.