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Marco Pereira is a skilled software engineer with extensive experience in the technology and customer service sectors. Currently employed at First Factory since March 2020, Marco has a strong foundation in software development. Prior to this role, Marco worked as a Technical Support Specialist at SYKES Costa Rica from August 2018 to 2020, where responsibilities included providing technical assistance to clients. Marco's professional journey began at Royal Caribbean Cruises Ltd., serving as a Casino Pit Supervisor from August 2008 to August 2018, where management and operational oversight were key responsibilities.