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Georgia Brown is a skilled Digital Content Manager at first direct, having previously served as a Distribution Officer in the Change Management Office at HSBC from March 2019 to June 2023. In this role, Georgia managed the Distribution Ideas Hub, enhancing communication and support for over 5,000 colleagues. With a strong background in digital customer experience, Georgia has collaborated with stakeholders to improve digital engagement and has coached teams across multiple branches on digital service models. Georgia's earlier experience includes roles as a Universal Banker at HSBC, a Copy-editor at The Streaming Lounge, and a General Sales Assistant at Matalan. Georgia holds a Bachelor of Arts in English Literature from Bath Spa University.