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Denae Fernandez is Vice President of Customer Operations, where she is responsible for leading FDB’s customer and sales operation teams, including front-line customer support, product documentation, and communications, customer relationship management, and implementation. She brings organizational and leadership skills to proactively identify strategies to achieve increased levels of customer satisfaction and operational efficiencies. During Fernandez’s tenure, the company’s Net Promoter Scores, a standard industry metric of customer relations success, have increased to 76 representing the highest levels in the company’s history. Prior to joining FDB in 2012, Fernandez held increasingly responsible positions in customer relations and client experience management, including supervising and coaching call center operations teams in the entertainment and banking industries. Fernandez graduated from Chabot College in Hayward, CA with a degree in Liberal Studies and most recently is a Business student at the University of Arizona.