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Andrew Carbone is a seasoned professional in the hospitality and concierge industry, currently serving as Executive Concierge Services at First Contact since March 2021. With experience spanning over two decades, Andrew has held significant roles including Hospitality Operations at Pinnacle People and Premium Experience Ambassador at Tennis Australia, where exceptional customer service is a priority. Previous positions include Venue Manager at Carlton & United Breweries, Function Operations Manager at Delaware North, and Cruise Director at Silversea Cruises and Disney Cruise Line. Andrew's background also features expertise in event planning and management, highlighted during tenure as Activities & Entertainment Manager at Daydream Island Resort and Spa. Andrew's educational credentials include studies at Johnson & Wales University and William Anglis Institute of TAFE.