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Erica Milton is a highly experienced Senior Fraud Application Analyst and Senior Data Analyst at First Central, where responsibilities include data coordination and operations insight development, with proficiency in Excel, VBA, SQL, and Power BI for reporting automation. Erica also possesses line management experience acquired during a secondment as Operations Insight Development Lead. Prior roles at First Central include Data Coordinator and Customer Response Administration, where Erica managed customer-facing inboxes and generated performance metric reports. Earlier career experience includes a Junior Deputy Nursery Nurse at Tudor House Montessori group and a Nursery Nurse at Roundabout House nursery. Erica holds a Level 4 qualification in Data Analysis from QA Apprenticeships and a BA (Hons) in English Language and Literature from The Open University.