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Paula A. Zapata, MBA, SHRM-CP, is a seasoned Human Resources professional with extensive experience in employee relations, benefits management, and performance management. Currently serving as a Human Resources Talent Business Partner and previously as a Generalist at FirstBank Florida since August 2021, Paula has demonstrated expertise in compliance with federal and state regulations, conflict resolution, and strategic partnership with senior leadership. Prior roles include Human Resources Generalist at Bci Miami, where responsibilities included payroll administration, recruitment, and employee engagement initiatives, as well as customer service roles at Perricone's Marketplace & Cafe and Miami Dade College, emphasizing strong interpersonal skills and teamwork. Paula holds a Master of Business Administration from Florida International University and additional degrees in Business Administration and Diagnostic Medical Sonography.