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Ms. Otis-Higgins became the company’s Chief Operating Officer in May 2015. She is a registered nurse and holds a certificate of graduate study, nursing education BS in nursing from the University of Southern Maine as well as an MBA with concentration in Leadership from St. Joseph’s College, Standish, ME.

As the COO she provides overall leadership and direction to all employees and is responsible for directing the day to day operations of the company. In addition, she leads our quality assurance performance improvement program (QAPI) and is a leader on our corporate compliance committee.

Andrea specializes in restructuring operations to improve outcomes, helping facilities become more productive and improve customer service. She oversees clinical consulting services, electronic medical record functions, proper compliance with MDS regulation and management of our CMS 5 STAR ratings. She regularly presents on a wide range of clinical and operational topics and has provided consulting services to several long term care providers and hospital systems.