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Siddharth U possesses extensive experience in customer service and operations management, currently serving as a Customer Service Team Lead at First Advantage since August 2019, where a team of up to 32 associates has been managed during peak seasons. Previous roles include Senior Operations Analyst and Operations Analyst at First Advantage, focusing on client interactions and compliance standards. Siddharth's career began at Mphasis as a Customer Support Officer, followed by a position as Senior Executive at Aegis Bpo Service Limited, managing travel reservations using Sabre and Amadeus systems. Siddharth holds a Bachelor of Engineering in Mechanical Engineering from Visvesvaraya Technological University, completed in September 2019.