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Alan Marblestone is a seasoned professional in customer care and management, currently serving as Vice President of Global Customer Care at First Advantage since May 2022, and also contributing as a volunteer on the Board of Directors for the Brunswick Naval Aviation Museum. Previous roles at Wayfair include Head of Customer Service Standards PMO and Regional Director of Customer Service, with responsibilities that also encompassed roles as General Manager and Site Director. Alan's extensive background in the telecommunications sector includes directorial roles at FirstLight Fiber and Oxford Networks, where product management and cloud services were key focuses. Alan's military career includes positions such as Commanding Officer of Maritime Civil Affairs Squadron ONE and Operations Officer with Commander, Patrol and Reconnaissance Wing FIVE, supported by academic qualifications including a Bachelor's degree in Government and Economics from the University of Maryland and an MBA from Salve Regina University.