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Lena Habbal is an experienced professional in product support and customer service, currently serving as a Senior Product Support Expert at Firmex since June 2020, after holding the position of Product Support Consultant. Prior to Firmex, Lena worked at Coach as a Wholesale Customer Service Representative from November 2017 to March 2020, and briefly at EBSCO Information Services as a Technical Support Representative in late 2017. Lena’s background includes roles at Luxottica and FLYERALARM as a Customer Care Representative, as well as a position at Vodafone in the same capacity from August 2012 to August 2013.