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Jacob Rose is an experienced professional in customer success, currently serving as the Director of Customer Success at Firmex since February 2012, where leadership of a global team maximizes value for thousands of subscribers. Prior roles at Firmex include Manager of Customer Success, Senior Enterprise Customer Success Manager, Senior Client Success Manager, Client Success Manager, and Client Services Consultant, contributing significantly to strategic management and growth of major accounts. Earlier experience includes managing customer support operations at Instaclick. Jacob holds a Master of Arts in Creative Writing from the University of Guelph and a Bachelor of Science in Psychology from Memorial University.