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The Customer Support and Service team at Fireside Hearth & Home is dedicated to ensuring exceptional customer satisfaction by addressing inquiries, resolving issues, and providing technical support for our hearth products. This team, consisting of Customer Service Representatives, a Manager of Customer and Technical Services, and a Service Technician, is committed to delivering top-notch service experiences from initial contact through post-installation, thereby upholding our values of community, accountability, improvement, and integrity.