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Jaime Graham possesses extensive experience in customer service and financial consulting, currently serving as a Personal Lines Trainer and Customer Experience Specialist at Firefly Agency since November 2020. Prior to this role, Jaime held positions at Reed, Wertz & Roadman, Inc. as a Personal Lines Account Service Representative, and at OneMain as a Senior Personal Loan Specialist, where consultation on financial objectives was a key responsibility. Additional experience includes working as a Licensed Agent at White Jenkins Johnson Insurance and as an Accounting Clerk I at Appvion, Inc. Jaime began a career in finance as a Consumer Finance Representative at OneMain Financial. Jaime holds an Associate's degree in Business Administration and Management from Allegany College of Maryland.