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Abdiwahab M Shukri is an experienced Infrastructure Engineer and Helpdesk Support Team Leader at Fintech since April 2022, previously holding roles such as IT Support Engineer at a confidential company and 1st Line Support at Ultima Business Solutions. Abdiwahab's expertise includes managing fault resolution processes, diagnostics, and ensuring customer satisfaction while utilizing tools such as Office365, Azure, CRM, and ServiceNow. Prior experience includes roles in security and customer service, including Datacenter Security Supervisor at Google and Receptionist at Apple. Abdiwahab holds multiple IT-related qualifications, including CCNA and Level 3 IT Principles in Installation and Networking.