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Alicia Palmer worked as a social worker at the U.S. Department of Veterans Affairs in various capacities, including as a Supervisory Social Worker in the inpatient medical unit and ICU, a case manager for homeless veterans, and an intern assisting in ending veteran homelessness in Chicago. Alicia also worked as a Project Manager at Motorola Mobile Devices, leading a global quantitative research project. Alicia's background includes a Masters of Social Work from the University of Illinois Chicago and a Bachelor's degree in Psychology from Michigan State University.