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Juha Matikainen is a Technical Account Manager at Finnplay since November 2023. Previously, Juha worked as a Customer Care Team Lead at MaaS Global Ltd from December 2016 to October 2023, where responsibilities included managing daily scheduling, achieving high Customer Satisfaction scores, and training the team to maintain a median first response rate time of 11 minutes. Juha also has experience as an Insurance Sales Executive, Entrepreneur, and in various sales roles at companies like Mekonomen Finland and WULFF BELTTON AB. With a background in Business Administration and Management, Juha is currently pursuing a Master of Business Administration with a focus on Business Informatics.