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Peggy Witt James currently serves as Client Support Manager at Finalsite since September 2022 and has held the position of Manager, Client Support at Blackboard since March 2013, where responsibilities include managing a Technical Support team focused on call performance and quality. Prior experience includes Customer Service Manager at ICF International from June 2011 to March 2013 and various roles at StarTek from March 2006 to December 2010, including Call Center Director and Operations Manager. Peggy Witt James holds a Bachelor of Arts degree in Communications from Hampton University.