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Giovanna Chiquini Primon currently works as an Analista de suporte at Fin-X since May 2023, providing assistance to medical staff and administrators through chat and ticket systems, alongside analyzing cases and conducting internal tests. Previously, Giovanna served as an Auxiliar de suporte técnico (N1) at DeMaria Software from December 2021 to April 2023, where responsibilities included remote customer support, problem-solving with software systems, and managing system installations and updates. Additionally, experience includes a brief internship as a Suporte Técnico at Valltech, focusing on manual system testing and Android development. Giovanna holds a degree in Tecnologia da Informação from Universidade Paulista, expected to complete in December 2023, and previously obtained a Técnico em Administração de Empresas from ETEC Ilza Nascimento Pintus.