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Diovana Figueira Machado has extensive experience in customer support and healthcare assistance, having held various roles since 2009. Currently, Diovana works as a Customer Support Specialist at Fin-X since October 2022. Previous positions include Health Plan Assistant at ELOSAÚDE, Relationship Assistant at Delivery Much Brasil, and Customer Service Assistant at Unimed Grande Florianópolis. Key responsibilities have involved managing patient reception, scheduling exams, and providing administrative support across multiple healthcare settings, including Hospital Moinhos de Vento and Centro Clínico Gaúcho. In addition to professional experience, Diovana is pursuing a Bachelor's degree in Social Work at UNIFAEL, with prior studies in English and Portuguese at UNOPAR.