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Francisco Antonio Faria da Silva is an experienced customer service professional currently serving as a Customer Service Officer at Henner Group since June 2023, where responsibilities include responding to client requests and ensuring satisfaction while communicating in multiple languages including Italian, French, English, Spanish, Portuguese, and German. Prior to this role, Francisco worked as a Receptionist at Hostel Mondpalast, displaying similar client-focused skills, and as a Sales Representative at Kodland, where sales strategies and customer service enhancements were key contributions. Additionally, Francisco has management experience as a Front Of House Manager at Honest Burgers Ltd, leading a team and overseeing restaurant operations. Educational qualifications include a BA in Modern Languages from The Open University and a Bachelor of Business Administration from Anglia Ruskin University, along with a High School Diploma from College San Jose de Tarbes in Venezuela.