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Tae Jung Kim is an experienced professional in customer success and product support management, currently serving as a JAPAC Product Support Manager at Figma since October 2023. Previously, Tae held positions at Chainalysis Inc. as a Senior Customer Success Manager and APAC Customer Success Manager, overseeing customer relationships across multiple countries in the Asia-Pacific region. Tae's earlier experience includes a Client Partner role at Gartner, and an Assistant Operations Manager position at Teledirect Telecommerce, where responsibilities encompassed team management, operational improvements, and customer experience enhancement. Tae's career commenced at Arvato as a Customer Care Representative, focusing on partner query management for Microsoft. Holding a Bachelor of Business Administration from University College Dublin, Tae demonstrates a robust background in business management and customer service.