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Jenna Poole is a skilled professional with diverse administrative and customer service experience across various sectors. Currently serving as a Biodiversity Course Administrator at Field Studies Council since March 2023, Jenna is responsible for managing team communications and customer inquiries. Previous roles include Learning and Teaching Support Administrator at the University of Glasgow School of Computing Science, where Jenna supported teaching staff and responded to student inquiries, and Sub-postmaster and shopkeeper at Post Office Ltd, overseeing shop operations. Additional experience includes crafting and selling handmade items, data entry, and customer service in food and retail settings. Jenna holds a BSc (Hons) in Conservation and Recreation Management from the University of Hertfordshire.