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Prachi Sharma is an experienced customer service professional with a strong background in the hospitality industry. Currently serving as a Customer Service Officer at FIDI Global Alliance since February 2019, Prachi plays a crucial role in promoting the FAIM Quality Certification Programme, recognized as the most stringent quality assessment in the international moving and relocation sector. Previously, Prachi held the position of Senior Manager, Front Office at Trident Hotels from April 2014 to August 2017, where Prachi contributed to the hotel's reputation as Asia’s leading luxury hotel. Prior experience includes serving as an Assistant Manager in the Front Office at Oberoi Hotels & Resorts, where Prachi demonstrated leadership skills in high-pressure situations and managed room inventory during peak demand. Prachi's educational credentials encompass a Post Graduate degree in Housekeeping Management and Hotel Operations from Oberoi School of Hotel Management, as well as a Bachelor of Tourism from Indira Gandhi National Open University.