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Yolanda Hester is a seasoned professional in IT operations with extensive experience in incident management and production control. Currently serving as a Mainframe Operations Analyst and Incident Manager at Fidelity Investments since May 2018, Yolanda oversees enterprise monitoring across various environments, including distributed systems and IBM Z mainframes, and manages production incidents through the central coordination point known as the FSC. Prior to this role, Yolanda worked as a Systems Services Support Analyst at Fidelity Investments, focusing on incident management and system troubleshooting. Yolanda's previous experience includes positions as a Sr. Production Control Analyst at Atos and a Production Control Lead at Xerox, along with an IT Analyst role at Nissan Motor Corporation. Educational background includes studies at Oklahoma State University and Booker T Washington.