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Harman Sidhu is an experienced professional in operations and customer service, currently serving as Operations Manager at Fidelity International since March 2022, where efficiencies were enhanced and risk analysis capabilities were demonstrated. Previously, Harman held the position of Customer Service Team Lead at the same company from March 2016 to December 2018, effectively managing Retail SIPP pension client queries and ensuring operational alignment with service level agreements. Earlier roles include Customer Relations Associate at Fidelity International, where diverse client inquiries were addressed and team members were coached, and a position at Wipro, where Harman managed HP Printer Chat queries and escalated issues, leading to promotion within the dispatch team. Harman holds a Bachelor of Commerce from Delhi University and an MBA in Finance from the Institute of Management Technology, Ghaziabad.