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Stephen Riley has a diverse work experience in the customer service field, holding various managerial and leadership roles in companies such as Fibrus, Concentrix, Convergys Intelligent Contact, and Stream Global Services. Stephen'sexperience includes positions such as Head of Customer Service Operations, Associate Site Director, Senior Manager Operations, Operations Manager, Senior Team Leader, Team Manager, and Senior Direct Sales Assistant.

Stephen Riley earned a Bachelor's degree in Tourism and Travel Services Management from Liverpool Hope University from 2008 to 2011.