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Jon Hall is a seasoned professional in customer experience and operations management, currently serving as Customer Experience Manager at Fibrus since January 2023. Prior roles include Senior Operations Manager and Senior Account Manager at Concentrix from October 2018 to January 2023, as well as Account Manager at Convergys from 2005 to October 2018. Jon's early career features positions as Office Manager at Industrial Products, Ltd. from 2003 to 2005, and Deputy Store Manager at Toys R Us from September 2001 to January 2003. Educational credentials include a Business & Finance degree from East Antrim Technical College, acquired between 1989 and 1991.